Please download and print a BRIXSZN return form when returning an item.
Click here to download return form
Returns must be made within 14 days of receiving items. We are unable to accept late returns. A completed returns form must be enclosed with the item that is being returned. Returns should be new, unused, undamaged, free of makeup, perfume, deodorant, pet hairs and with all our tags still attached. All garments are subject to inspection. We highly recommend using a tracked service as we are not responsible for lost or delayed packages. Any shipping cost paid are non-refundable. Any shipping costs are not covered by Brixszn. If you want to return something damaged, faulty or soiled please contact firstname.lastname@example.org prior to sending any return.
Please declare on all returned merchandise as a “Return of United States of America Merchandise” on the custom declaration. If you do not do this the return may not be successful and may incur additional fees.
Our Return Address:
8 Horton Way,
We highly recommend you do not refuse a delivery. By refusing a delivery it will incur cost of the original delivery and the return cost. Any refunds made we will minus the total cost of delivery and return cost due to refused delivery.
We are sorry that you received a faulty item. Please send us the following information to email@example.com
Your Order Number and Name of Item.
Photos That Show the Below.
Product fault. Please show this as clearly as possible with full length of the item. Please show the Brixszn logo and labels. Brief Description of the problem. The faulty item must be received in our warehouse before we can process a refund or ship out a replacement.
Signs of wear (smell, makeup, stain, etc) Pet hairs/Human hairs etc. Returned without tags, original packaging or removable bra pads Signs of wash Smell of smoke, perfumes, deodorant, etc.
We only offer refunds, and currently do not offer exchanges.
We will send you a cancellation email stating why your order was cancelled.
Payments will be credited back to the original purchaser’s payment method used excluding any shipping costs. Refunds can take up to 10 business days for your bank to complete, depending on your banking institution’s processing time. We recommend speaking to your bank for processing times as we are unable to amend this.
We do not refund any customs duties and shipping for international orders. However, please contact your customs office in your country directly as these may be recoverable.
We are very sorry to hear that you received the wrong item. Please send us images of the invoice, item that is missing, package and item that you received to firstname.lastname@example.org. We will get this sorted for you immediately.
Brixszn cannot be held liable for unfortunate events such as lost, misplaced or stolen packages during time in transit. The carrier is responsible for all delivery’s services. Please contact us and we will do our best to assist you in resolving this issue.
Yes, we ship all over the world. Most countries start from £9.99.
After the 14 days of your receipt, we are unable to accept returns.
We accept all major debit cards and credit cards.
Visa, Mastercard, Maestro, JCB, PayPal, American Express
There are times when our price can change due to sales, or high demand. We do not allow price adjustments.
If you are having problems getting into your account or forgotten your password, you can reset your password by clicking the link (forgotten password) on your account login page.
Due to how quickly we process orders, we can’t guarantee that we can amend your order. If you did make a mistake with the order, please contact us at the contact page or email@example.com and one of our friendly advisors will assist you. You must have a customer account for us to cancel the order for you. If we are unable to cancel the order before shipment, the customer will be responsible for the return shipping of items. We cannot be held liable for incorrect address or missing package. We highly recommend using your work address as your delivery address. This will help minimise delays.
Brixszn do not impose customs and duty fees. Your country of residence imposes these fees for purchasing outside of your country. We cannot change the value of the order for customs reason. Please note the price of the order does not include custom and duties and your country of residence will get in touch with you to pay these fees. We cannot process a refund for any fees paid by the customer.
An order that is sent back to our warehouse as return to sender could be for numerous reasons. Your tracking number will show the reason once your item has been returned to us. Please note it could take up to 14 days for us to receive your items once it is classed as return to sender. All return to sender items are refunded upon arrival to our warehouse.
Once your order has been shipped, we will notify by email. All orders leave our warehouse within 1-4 business days, depending on shipping method chosen. Please note if you place your order on a Saturday or Sunday the order will not ship out until Monday (except for Bank Holiday Weekends).